This warranty is provided by:
TUFF TONNEAUS WHOLESALE PTY LTD
2 INDUSTRY PLACE,
BAYSWATER, VICTORIA 3153
Phone: 03 8720 0700
Email: [email protected]
This warranty applies to the original purchaser of the goods only and is not transferrable.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Soft Tonneau Covers Warranty:
5 Years against manufacturing and material faults under normal use. Any alterations made to our covers will void this warranty.
Rubber Mats Warranty:
3 Years against manufacturing and material faults under normal use.
Free Returns: Tuff Tonneaus provides completely free return delivery for all Australian orders. You can also return all orders (including online orders) directly to Tuff Tonneaus Headquarters. Please see our Returns Guide for more.
To make a warranty claim please contact Tuff Tonneaus Wholesale Pty Ltd to obtain a Return Authorisation Form and a Return Authorisation Number. The Return Authorisation Form will need to be completed in full and then attached to the returned goods for processing upon receipt. The goods are to be sent to Tuff Tonneaus Wholesale Pty Ltd at the above address, with the Return Authorisation Number clearly stated on the packaging.
Upon approval of the Warranty Claim and receipt of the goods Tuff Tonneaus Wholesale Pty Ltd will raise a credit note or refund as applicable.
Any unauthorised returns, or returns received where the Return Authorisation Form has been filled out incorrectly or is not attached, will be refused and returned to the sender at their expense.