Frequently Asked Questions

Please click and expand on a category below to find answers to our most Frequently Asked Questions.

Tonneau Covers
  • Q. Is it easy to install?

    A. YES! If your Tuff Tonneau is a replacement, you will have it installed in minutes. If your Ute has no fittings on it, most Tuff Tonneaus come with a complete fitting kit, including support bars and easy fit instructions. You should be able to easily fit the Tuff Tonneau to your Ute within two hours.

  • Q. Is it easy to remove the Tuff Tonneau if I have to?

    A. YES! With the 'Tonnolock TM' anti - theft system, all you need to do is unlock the padlock that secures the Tuff Tonneau to your Ute and it can then be removed in seconds.

  • Q. Are Tuff Tonneaus compatible with Ute Liners?

    A. YES! Tuff Tonneaus are compatible with both over edge and under edge ute liners. Slight modifications may need to be made to the front of the liner so the aluminium sail track can attach directly to the car.

  • Q. Is a Tuff Tonneau Durable?

    A. Tuff Tonneaus are very durable. The material used is a vinyl that has a polyester weave backing and has a very high tear and tensile strength and is weather, abrasion and rot resistant. They are so durable all Tuff Tonneaus come with a five year warranty.

  • Q. What is the best thing to clean my Tuff Tonneau with?

    A. The very best cleaning agent for a Tuff Tonneau is 303 Protectant. Not only does it renew, beautify and preserve your investment, it is non greasy so it will not attract dust like other cleaning agents. 303 Protectant is available from all good auto stores or online under tonneau spare parts. (http://www.tto.com.au/en-au/303-aerospace-protectant-473ml.html)

Hard Lids
  • Q. Is it waterproof?

    A. It is weather proof! No tonneau cover is waterproof. We use a rubber seal which is weather tight. You can get water into the bed of your Ute if you use a high pressure washer or hose and angle it to force the water directly up into the bottom of the lid. However, it is possible to get water into any lid. We state that our tonneau cover is weather proof. If it is raining, it will not leak water into it, if it is properly installed. We've also tried to get water into it via a car wash. The Tuff Lid has not leaked water in any car wash we've been through.

  • Q. Is it easy to install?

    A. YES! You should be able to install a Tuff Lid in less than two hours using simple hand tools. You will need 2 people to handle it. We can install one in about 45 minutes. Your installation time will be a little longer if you've never installed one before.

  • Q. Is it easy to remove the Tuff Lid if I have to?

    A. YES! The Tuff Lid is designed to be removed in less than a minute. It only requires a screwdriver to release the gas struts and then remove the safety key rings from the front hinges, then tilt it up and slide it out of the hinges.

  • Q. Does your paint match my Ute?

    A. All of our paint is matched to the OEM specifications (paint code) on the Ute. Because of variations in paint by the manufacturer, it is impossible to guarantee a perfect color match, however less than 1% of complaints are due to variations in paint color. We use the same paint codes the manufacturers give us and paint match is almost never a problem.

  • Q. How does a Tuff Lid pop up lock operate?

    A. The Tuff Lid locks with a key in the center of the cover near the tailgate. The key turns arms that slide under lock brackets mounted to the side of the tub as well as locking under a lock bracket mounted to the centre of the tailgate.

    To see video click here

  • Q. Are Tuff Lids compatible with Ute Liners?

    A. YES! Tuff Lids are compatible with both over edge and under edge ute liners. Slight modifications may need to be made to the front of the liner so the lid hinges can attach directly to the car.

  • Q. Does a Tuff Lid lock my tailgate?

    A. YES! If your Ute has the tailgate handle on the outside, the Tuff Lid comes with a special locking pin that fits into the tailgate locking bracket, preventing the tailgate from being opened.

Ute Liners
  • Q. Why should I buy a Tuff Liner for my Ute?

    A. Tuff Liners are made of high-density polyethylene, are designed to protect your Ute from deep dents, gouges, and spills (paint, oil, acids and dirt). Dented and rusted Ute tubs are a great way to lose money on your trade-in.

  • Q. Is it easy to install?

    A. YES! You should be able to install a Tuff Liner in less than an hour using simple hand tools. You will probably need 2 people to handle it. We can install one in about 45 minutes. Your installation time will be a little longer if you've never installed one before.

  • Q. Will water get between my Tuff Liner and the floor of my Ute?

    A. The ribbed floor design of all Tuff Tonneaus Tuff Liners promotes air flow between the liner and the floor of your Ute which prevents moisture accumulation.

Delivery Enquiries
  • Q: What are the delivery charges?

    Please click here to see our delivery prices.

  • Q. How is my item sent?

    A. All of our products are sent via courier and can be delivered to your work or home.

  • Q. How Long after I order my product will it arrive?

    A. Most of our products are shipped out the next day, however 'Hard Lids' will have a longer lead time as each lid is made to order. Please send us a message via the 'Contact Us' tab if you would like to know the specific lead time for one of these items. Generally, the lead time will be around 7 days from the date of order for Hard Lids, and 2 or 3 days for all other products. The table below will give you a guide to the standard lead time for each product group.

    PRODUCT STANDARD LEAD TIME
    Tonneau Covers 1 DAY
    Tray Tonneau Covers 2 DAYS
    Trailer Covers 4 DAYS
    EZ Tops 4 DAYS
    Ute and Van Mats 1 DAY
    Tuff Lids 3 DAYS
    Lazerbacks 10 DAYS
    Fibreglass Lids 7-10 DAYS
    Ute Liners 1 DAY
    Sport Guard Ute Liners 3 DAYS
    Flip Top Tri-Ford Hard Lids 5 DAYS
    Accessories 1 DAY

     

  • Q. Do I have to pay extra to have my item insured in transit?

    A. No, All of our products are covered in transit against damage or loss.