Fibreglass Lid Warranty

This warranty is provided by:

TUFF TONNEAUS WHOLESALE PTY LTD

2 INDUSTRY PLACE,
BAYSWATER, VICTORIA  3153

Phone: 03 8720 0700 
Email: [email protected]

This warranty applies to the ‘Original Purchaser’ only and is not transferrable. The goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable occurrences of loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you wish to make a warranty claim please contact Tuff Tonneaus Wholesale Pty Ltd to obtain a Return Authorisation Form and a Return Authorisation Number.  The Return Authorisation Form will need to be completed and attached to the returned goods for processing. Any unauthorised returns, or forms filled out incorrectly will be refused by our Receiving Department and the goods will be returned to the sender at the sender’s expense.

Please Note: Warranties are subject to the terms and conditions set out below.

Tuff Tonneaus Wholesale Pty Ltd - Branded Fibreglass Ute Hard Cover Limited Warranty.

Tuff Tonneaus Wholesale Pty Ltd warrants to the ‘Original retail purchaser’ of the Tuff Tonneaus Wholesale Pty Ltd branded Fiberglass Ute Lid that the body will be structurally free from defects in material and workmanship for 3 years. The body includes the fiberglass shell and mounting rails only. Tuff Tonneaus Wholesale Pty Ltd warrants to you, the original purchaser, for as long as you own your Fibreglass Ute Lid that the exterior paint will not abnormally fade or peel due to material or workmanship defects at a faster rate than the original Ute it was installed on by an authorised Tuff Tonneaus Wholesale Pty Ltd retail dealer.

Hardware:
For the original purchaser, locks and fibreglass spoilers are warranted for one (1) year from your retail date of purchase against failure due to defects in material and workmanship.

The Gas Struts used to assist in opening the Fibreglass Ute Lid are covered under a one (1) year limited warranty against failure due to loss of pressure. This warranty does not cover damage due to misuse or neglect.

N.B. Never wipe the shaft of the gas struts with anything other than a dry soft cloth. Regular operation of the gas struts will actually increase their life span by lubricating the seals and shafts.

Fibreglass Ute Lid hardware, (remote keyless entry and interior lights if applicable) is warranted for one (1) year from your retail date of purchase from an authorised Tuff Tonneaus Wholesale Pty Ltd retailer, from failure due to defects in material or workmanship. Also covered for one (1) year are all seals, brackets and locking hardware.

Warranty Exclusions:
Not covered under this warranty is structural failure due to neglect, alterations, addition of equipment, abuse, accident, normal wear and tear, lack of maintenance, misuse, natural disaster (e.g. Fire, Hailstone), exposure to chemicals that are not safe for painted hard lid and hardware components, use in competitive racing, use in four wheel driving or vibrations from worn or altered UTE suspensions or sound equipment. Warranty does not cover the damage caused by unauthorized service, unauthorized installation and / or unknown parts.

Stress cracks in the fibreglass body that are caused from misuse, abuse, collision or competitive racing are not covered. If a stress crack occurs it should be repaired without delay to prevent future failures due to neglect. Stress cracks in the exterior finish caused by impact are not covered under warranty. A stress crack caused by impact from the inside of the Ute lid has the appearance of a "star" on the outside surface. A stress crack caused by impact to the outside of the Ute lid will cause circular stress cracks. Both stress cracks radiate from a center point(s) of impact. Impact cracks are usually on the sidewalls of the body. A mark may or may not be visible at the point of impact.

Consequential damage or loss due to the installation, use, misuse, abuse or neglect of Tuff Tonneaus Wholesale Pty Ltd Fibreglass Ute Lid is the sole responsibility of the UTE owner and operator. Paint wear to your UTE Tub is normal and is expected with the installation and use of a lid and is the sole responsibility of the Ute owner. Precautions should be taken by the Ute owner to prevent corrosion. Tuff Tonneaus Wholesale Pty Ltd shall not be held liable for any consequential loss or damages arising from the purchase, installation or use of these products.

N.B. Paint damage to your vehicle is not covered under this warranty.

No implied warranty or fitness for a particular purpose, if any, shall extend for a longer duration than the terms of this written warranty.

Warranty Claims:
In the event of a warranted product failure it is at the discretion of Tuff Tonneaus Wholesale Pty Ltd whether they repair or replace the defective part(s). Tuff Tonneaus Wholesale Pty Ltd reserves the right to replace any parts with current production parts of equal or greater quality and value. All claims must be made to the authorized Tuff Tonneaus Wholesale Pty Ltd dealer from which you purchased your Ute Lid. Personal identification along with proof of purchase and ownership of the original UTE and Tuff Tonneaus Wholesale Pty Ltd Ute Lid are required for all warranty claims.

Return Policy:

Tuff Tonneaus Wholesale Pty Ltd offers you a replacement credit or refund where Products have a major failure, such as:

• When they are faulty

• Wrongly described

• Different from a sample shown to you 

Expenses: The product has a back-to-base warranty; this means that you, the buyer, are responsible for all shipping costs to and from our service centre along with related freight insurances. 

Product Assessment: We will need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate.